Return & Refund Policy

Website: quranasan.net
Organization: Quran Asan Tehreeq
Contact Email: info@quranasan.net

At Quran Asan Tehreeq, we want you to shop with confidence. If there is any issue with your order, we will do our best to assist you fairly and promptly.

1. Return Window

You may request a return, replacement, or refund within 15 business days of delivery if you are not satisfied with your purchase, subject to the conditions set out in this policy.

2. Eligible Returns

A product may be eligible for return, replacement, or refund if:

• You received a damaged item
• You received a defective item
• You received the wrong item
• Your order was incomplete
• The item delivered is materially different from what you ordered

All return or refund requests are subject to review and verification by our team.

3. Items Not Eligible for Return or Refund

For hygiene, safety, or clearance reasons, the following items are not eligible for return or refund unless they arrived damaged, defective, or incorrect:

• Edible products
• Digital gadgets once opened
• Perfumes
• Books purchased on sale or clearance
• Any item marked as non-returnable on the product page

4. Damaged, Defective, Incorrect, or Incomplete Orders

If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us within 15 business days of delivery at info@quranasan.net.

After reviewing your request, we may:

• Replace the product, or
• Issue a full or partial refund, depending on the case

To help us process the claim quickly, please include clear photos of the item, packaging, and order details where possible.

5. Conditions for Returns

To be eligible for a return where applicable:

• The item must be returned in its original condition
• The item should include original packaging, tags, accessories, and manuals if applicable
• The product must not show signs of misuse, damage by the customer, or excessive wear
• Proof of purchase must be provided

We reserve the right to reject a return request if the returned product does not meet the above conditions.

6. How to Request a Return or Refund

To request a return, replacement, or refund, please email info@quranasan.net with the following details:

Order Information

• Order number
• Full name
• Email address used for the order
• Phone number

Transaction Details

• Purchase amount
• Date and time of transaction

For Card Payments

• Last four digits of the card
• Card type (Visa, MasterCard, etc.)
• Name on the card

Please do not share your full card number, CVV, PIN, or any sensitive banking credentials.

7. Return Shipping

Unless otherwise agreed by us in writing:

• Customers are responsible for sending the returned item to our designated location through a reliable courier service
• Return shipping charges are the responsibility of the customer
• We recommend using a trackable courier service, as we are not responsible for items lost in return transit

If the return is due to our error, such as sending the wrong item or a defective product, we may review and decide reimbursement or adjustment on a case-by-case basis.

8. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase, where possible.

Depending on the payment method used, refunds may be processed through:

• Credit or debit card
• Bank transfer
• Wallet or gateway reversal
• Any other original payment channel used for the purchase

9. Refund Processing Time

Once your refund request is approved and, where required, the returned item is received and verified, refund processing may take up to 10 business days.

Actual posting time may vary depending on your bank, card issuer, or payment provider.

10. Service Charges

Please note:

• Bank charges, payment gateway charges, or third-party transaction fees may apply
• Such charges may be deducted or may not be refundable, depending on the payment provider’s policies

11. Order Dispatch Timeline

Our usual dispatch timeline is:

Delivery timelines may vary depending on location, courier service, public holidays, or unforeseen circumstances.

12. Cancellations

Orders may only be canceled before dispatch. Once an order has been shipped, it may no longer be eligible for cancellation and will instead be handled under this Return & Refund Policy.

13. Contact Us

If you have any questions about returns, replacements, or refunds, please contact us at:

Quran Asan Tehreeq
Website: quranasan.net
Email: info@quranasan.net